Our Commitment to You

At Marvella Retail Market, your satisfaction is our priority. We want every customer to feel confident when shopping with us. If you ever experience an issue with your purchase, our team is here to help.

Eligibility for Returns & Refunds

• Products may be returned if they are defective, damaged, or incorrect.
• All returns must be made within 3 days of purchase and accompanied by the original receipt.
• Perishable goods (e.g., fresh produce, frozen items) should be reported within 24 hours of purchase for eligibility.

How to Request a Refund or Exchange

1. Contact us by phone or email and provide your receipt and details of the issue.
2. Our team will review your request and may ask for further information or photos.
3. If approved, you may choose a refund or product replacement, depending on availability.

Non-Returnable Items

• Opened or used products, unless found defective.
• Goods that are damaged due to misuse or neglect.
• Items without proof of purchase.

Refund Processing

Approved refunds will be processed through your original payment method within 7 business days. For cash payments, refunds are provided in-store. For GCash and bank transfers, please allow time for the transaction to be completed.

Our Promise

We strive to resolve all concerns fairly and efficiently. Your feedback helps us improve and deliver quality service every time you shop with us.